Ever consider flying with Allegiant Air? The airline currently flies within the U.S. and is headquartered in Las Vegas, Nevada. Allegiant often adds new routes at impressively low fares (think: $39 tickets). The drawback, however, is that you have to pay for every extra imaginable, from water on the plane to a full-size carry-on bag. If you're wondering whether or not to hop on an Allegiant Air flight, know what you're getting yourself into.
We've tracked down all the latest info on Allegiant Air and browsed Allegiant Air reviews to find out what passengers had to say about the airline. Here's everything you need to know before you fly.
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Fare Classes
Ticketing with Allegiant Air is straightforward. If you buy a ticket without purchasing any extras, you do not get an assigned seat — instead, the airline will randomly assign a seat to you. The other option is to purchase a specific seat before you fly. This will cost more, but you get to choose where in the aircraft you'd like to sit, which is useful if you are traveling with a friend, partner, or family members. Finally, you can purchase seats with extra legroom on select airplanes. This is called Allegiance Extra, and the seat provides an additional six inches of legroom.
Allegiant offers a bundle system to help make purchasing flight extras easier, but you will also have the option to not select a bundle and fly sparsely with only one personal item and an unassigned seat. There are three classes of Allegiant bundles: Basic, Bonus, and Total.
- Allegiant Basic: Seat selection, one personal item, and a carry-on bag
- Allegiant Bonus: Seat selection, priority boarding, one personal item, and a checked bag
- Allegiant Total: Seat selection, priority boarding, one personal item, a carry-on bag, a checked bag, and priority boarding
All bundle classes include Trip Flex, which allows you to change or cancel your flights without having to pay extra fees.
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Flight Change and Cancellation Policies
If you don't have Trip Flex and you need to change or cancel your flight on Allegiant, the fee is $25. That fee applies to each leg of your itinerary (i.e., if you're flying round-trip, direct to a destination, you'll be charged the fee twice). The $25 fee will be charged each time you change or cancel your flight, and you'll be responsible for paying the difference in fare. Any change or cancellation must be made at least seven days before your scheduled departure.
Note that Allegiant's relatively low change fee of $25 was first instated as a response to the COVID-19 pandemic when the airline reduced the fee from $75. It was not intended to be a permanent reduction, so the price could go back up in the future. You can also purchase Trip Flex for your ticket, which allows you to change or cancel your flight with no fees up to an hour before your departure time. However, if you purchase a bundle, Trip Flex will be included automatically.
Baggage Policies and Fees
Every passenger, in booking their standard ticket, is allowed to carry on one personal item, free of charge. Allegiant recommends a purse, briefcase, or small backpack. It must be able to fit under the seat in front of you and be no larger than 8 x 14 x 18 inches. It's unlikely that you'd be able to bring a suitcase or a weekend bag as your free personal item. However, every passenger can pay for one carry-on bag that can be stowed in the overhead bins. The dimensions for this bag are slightly larger than your personal item (10 x 16 x 22 inches). You can also purchase checked bags — up to four per passenger. These bags can be no more than 50 pounds and 80 linear inches.
Fees for each of these options vary — if you pay when booking your ticket, the fee will be less than if you're paying for them at the airport. Your carry-on bag can cost from $10 to $75. Fees for your carry-on and checked bags vary in a similar realm. Often you're looking at $20 to $35 if purchased at the time of booking, $45 if purchased just before departure, and $50 if you're paying for the bags at the airport.
Finally, there are additional fees if your checked bag is larger than 80 linear inches and over 50 pounds. Depending on the size and weight, you'll add $50 or $75 to the checked bag fee for an overweight or oversized bag. If you have to check your bag at the gate, you may have to pay a fee of up to $75, but this does not apply to car seats, strollers, mobility aids, or other assistance devices.
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Boarding Order
Allegiant Air has four pre-boarding zones, followed by six general boarding zones. Here's how pre-boarding looks:
- Pre-boarding: Passengers that require additional time or assistance
- Priority boarding: Passengers who have purchased Priority Access in advance or have an Allegiant World Mastercard
- Military boarding: Boarding reserved for active military personnel
- Family boarding: Specifically for passengers traveling with young children and accessories like car seats and strollers
After these zones have concluded, Allegiant will move into general boarding with six zones. The first zone is the exit row. The next five zones are each associated with the planes numbered rows.
Seats and Legroom
The standard seats on Allegiant offer less than 30 inches of seat pitch, minimizing legroom for passengers. However, their larger seats deliver an additional six inches of legroom and 34 inches between seats. To grab the extra legroom seats, you'll select an Allegiant Extra seat when booking your ticket. Scott of Sanspotter says the width of the Allegiant Air seats is about 17 inches. He says that "legroom is increased to 34 inches in a 'Legroom +' row towards the front of the aircraft," and concludes, "the bottom line is, if you want a more comfortable seat, fly Delta, American, or United instead."
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Amenities and Entertainment
Food and Beverage Service
Food and beverages are available for purchase on Allegiant Air flights. Waters and sodas are $3. Beers and hard seltzers are between $4 and $9. You can get La Colombe and Dunkin Donuts iced coffees for $5. In addition to individual snacks and drinks, available a la carte, you can buy snack packs starting at $11 to have a mixed assortment.
Customer Service
Among Allegiant Air reviews, customer service quality is up for debate. While their planes are well-staffed, some reviewers point out that trying to work with staff on the phone or online before a flight (on a change, cancellation, or special request) can be challenging. "I have been trying to contact customer service for weeks now to obtain information about a return flight. It has been impossible," says Martin B. on TripAdvisor. "Allegiant's online chat and phone number are always busy. They have failed to answer multiple emails. I finally decided to book the return flight with another airline. I doubt that I will use Allegiant again in the future."
Wi-Fi
Wi-Fi is not currently available on Allegiant Air flights.
In-flight Programming
There is no in-flight entertainment on Allegiant. You will not find magazines or in-flight movies, TV, or music onboard.
Allegiant Air Credit Cards
Allegiant Air has one credit card offering, in partnership with Bank of America. It's called the Allegiant World Mastercard. With the card, holders earn points that can be used toward Allegiant Air flights, as well as priority boarding and one complimentary beverage per flight. The annual fee is $59 and upon sign-up, cardholders get 15,000 points (which is equivalent to $150 redeemed with Allegiant).
